Noma Health Terms of Service

By accessing or using the Services, you agree to these Terms and acknowledge the policies incorporated into them by reference.

If you do not agree to these Terms, do not use the Services.

Noma Health provides technology, administrative services, patient support, and access to telehealth services.

Clinical services available through Noma Health are provided through Scriptful, Inc.'s provider network and appropriately licensed healthcare professionals.

Healthcare professionals exercise independent professional judgment and are responsible for clinical evaluation, diagnosis where applicable, treatment recommendations, follow-up requirements, and prescribing decisions.

Noma Health does not guarantee that any healthcare professional will determine that a particular treatment or prescription medication is appropriate for you.

Prescription medications prescribed through the Noma Health care experience are dispensed by:

ScriptfulRx dispenses medication only pursuant to a valid prescription from an appropriately licensed healthcare professional.

Pharmacy services and medication availability are subject to applicable pharmacy licensure, state law, product availability, and other requirements.

Unless a particular service expressly provides otherwise, you must be at least 18 years old to use Noma Health services intended for adult patients.

You agree to provide accurate, current, and complete information.

Telehealth care may only be provided when you are physically located in a jurisdiction where the healthcare professional responsible for your care is legally authorized to provide the applicable service.

You are responsible for accurately identifying your physical location when receiving care.

Telehealth involves healthcare services delivered through electronic communications when a patient and healthcare professional are in different physical locations.

Telehealth may involve health questionnaires, secure messaging, telephone communications, audio/video consultation, photographs, medical records, laboratory information, electronic prescribing, and other technologies where clinically and legally appropriate.

Telehealth offers potential benefits but also has limitations.

A healthcare professional may determine that telehealth is not appropriate for your circumstances or that additional information, testing, synchronous consultation, or in-person evaluation is necessary.

Submitting an intake, creating an account, requesting a medication, completing a consultation, or making a payment does not guarantee that a prescription will be issued.

Prescribing decisions are made by appropriately licensed healthcare professionals using independent professional judgment based on the information available, applicable clinical considerations, and applicable law.

A healthcare professional may:

• request additional information;
• request medical records;
• request laboratory testing;
• require a telephone or video consultation;
• recommend a different treatment;
• recommend in-person evaluation;
• or determine that treatment should not be prescribed.

Prescription medications are available only pursuant to a valid prescription issued by an appropriately licensed healthcare professional.

Use prescription medication only as directed by your healthcare professional and the medication's dispensing label.

Never share prescription medication with another person.

Contact your healthcare professional or ScriptfulRx if you have questions regarding your medication or its proper use.

Certain treatment options available through Noma Health may involve compounded medications when prescribed for an individual patient and permitted under applicable law.

Compounded medications are not FDA-approved.

They do not undergo FDA premarket review for safety, effectiveness, or quality in the same manner as FDA-approved medications.

The availability of a compounded medication does not mean that it is medically appropriate for every patient.

An appropriately licensed healthcare professional determines whether compounded treatment is appropriate for an individual patient based on that patient's specific medical circumstances and applicable requirements.

ScriptfulRx is the pharmacy responsible for dispensing prescription medications prescribed through the applicable Noma Health care experience.

ScriptfulRx is located at:

Prescription fulfillment is subject to receipt of a valid prescription, pharmacy review, medication availability, applicable law, and other pharmacy requirements.

You agree to provide truthful, accurate, and complete information concerning your:

• identity;
• age;
• physical location;
• medical history;
• current and previous medications;
• allergies;
• symptoms;
• health conditions;
• pregnancy or breastfeeding status where relevant;
• prior treatment;
• laboratory results where requested;
• and any other information requested in connection with your care.

Incomplete or inaccurate information can create significant health risks.

You are responsible for notifying your healthcare professional of relevant changes in your health.

Noma Health is not an emergency medical service. Do not use Noma Health, customer support, or electronic messaging for a medical emergency.

You agree to pay charges disclosed to you before completing a purchase.

Depending on the service, charges may relate to healthcare services, administrative services, medication, pharmacy fulfillment, shipping, subscriptions, or other clearly disclosed services.

Additional payment terms displayed during checkout are incorporated into these Terms.

If you enroll in a recurring subscription, you authorize the recurring charges disclosed during enrollment until the subscription is cancelled according to the applicable cancellation terms.

The applicable price, billing frequency, renewal terms, and cancellation process must be presented before enrollment.

Continued treatment remains subject to ongoing medical appropriateness.

Payment for a subscription does not guarantee that medication will continue to be prescribed.

Refund and cancellation eligibility may depend on the status of your order and whether services have already been performed.

Factors may include whether:

• clinical review has begun or been completed;
• a consultation has occurred;
• a prescription has been issued;
• the prescription has been transmitted to ScriptfulRx;
• or pharmacy processing or fulfillment has begun.

Refer to the Noma Health Refund & Cancellation Policy for applicable terms.

Shipping and processing timeframes are estimates unless expressly stated otherwise.

Medication shipment may depend on:

• completion of required clinical review;
• issuance of a valid prescription;
• pharmacy review;
• medication availability;
• shipping conditions;
• carrier operations;
• weather;
• and other circumstances.

You are responsible for providing an accurate shipping address.

By providing your contact information, you consent to receive communications reasonably necessary to administer your account and services.

These may include communications regarding:

• account activity;
• appointments;
• provider requests;
• prescriptions;
• pharmacy fulfillment;
• orders;
• shipping;
• billing;
• security;
• and customer support.

Marketing communications are subject to applicable law and communication preferences.

Your use of Noma Health is subject to the Noma Health Privacy Policy.

Medical information associated with clinical care may also be governed by the Notice of Privacy Practices applicable to the healthcare provider responsible for your care.

General educational information presented on the Noma Health website does not establish a provider-patient relationship and does not constitute individualized medical advice.

Product descriptions do not establish that a treatment is appropriate for you.

Individualized medical decisions are made during the applicable clinical care process.

Noma Health branding, website design, software, graphics, original text, photographs, and other original materials are protected by applicable intellectual-property laws.

The Services may be used only for lawful personal purposes unless otherwise authorized.

You may not:

• impersonate another person;
• provide intentionally false medical information;
• attempt to obtain medication for another person;
• share or resell prescription medication;
• engage in fraud;
• attempt unauthorized system access;
• interfere with website security;
• or use the Services for unlawful purposes.

Noma Health may use third-party technology, payment, communications, laboratory, shipping, analytics, security, and other service providers.

Use of certain third-party services may be subject to additional terms or privacy practices.

Healthcare outcomes vary between individuals.

Noma Health, Scriptful, Inc., participating healthcare professionals, and ScriptfulRx do not guarantee a particular clinical result, amount of weight loss, symptom improvement, treatment response, or other outcome.

These Terms may be updated periodically.

The Last Updated date indicates the most recent revision.

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