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FAQ

Questions? We've got answers.

Straightforward information about care, providers, prescriptions, the pharmacy, privacy, and what depends on your individual evaluation.

Medical emergency?

Noma Health is not an emergency medical service. If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency department.

Call 911

Search questions

Getting started

Telehealth & your provider

Prescriptions & treatments

Compounded medications

Pharmacy & shipping

Payments, subscriptions & cancellations

Support, privacy & safety

Still need help? Visit Support. Related: States We Serve · Refund & Cancellation Policy

Questions? We've got answers.

Getting started

What is Noma Health?

How does Noma Health work?

Where is Noma Health available?

Telehealth & your provider

Who provides my medical care?

Do I need a video appointment?

Can my provider request lab work?

How do I contact my healthcare provider?

Prescriptions & treatments

Does completing an intake guarantee medication?

Can I choose my medication?

What if the treatment I requested isn't appropriate?

Will my medication look exactly like the website pictures?

Compounded medications

What are compounded medications?

Are compounded medications generic medications?

Who determines whether compounded medication is appropriate?

Pharmacy & shipping

Who fills my prescription?

Is ScriptfulRx a pharmacy?

How do I contact ScriptfulRx?

How is medication shipped?

Payments, subscriptions & cancellations

Can I cancel?

Will I be enrolled in a subscription automatically?

Support, privacy & safety

How do I contact Noma Health support?

Is my information private?

Is Noma Health appropriate for emergencies?